Refund policy

1. You can request for a return and refund or exchange within 7 days of receiving your order.

2. If you change your mind about the Products, we will accept a return at your own costs for returning delivery charge.

3. If the Product were damaged, defective or faulty at the time of delivery to you, we will arrange the return or replacement, refund or credit.

4. If you receive a Product from us that is different to the one you ordered, we will (at our option) replace you to the correct one or issue a credit.

5.  Please email us and indicate the reason for returning. Any attached photos, videos and comments are useful.

6. We will review your request within 1-3 working days. Once approved, you will receive an email with your unique Return Authorisation Number (RAN), and return instructions.

7. Follow the instructions, and send your parcel and pass it to the delivery service within 7 days. Please make sure the RAN is visible on the parcel.

8. If you do not follow our instruction and refuse to use our provided delivery services, we will not be liable for any costs involved in returning the goods to us.

9. All Products returned must be in their original condition and packaging, with tags still attached along with any accompanying accessories and documentation.

10. We reserve the right not to accept a return of: any Products which have been worn, or which are soiled or damaged; or any Products from which sewn tags or swing tags have been removed; or any Products which, when examined or tested by us or our agent, are found not to be not damaged, defective or faulty.

11. We will email you when we have received your returned parcel. We will process any refunds or credits within 1-3 working days.

12. We will not issue a refund or credit before the Products are received by us.